Arti’s story is truly inspiring and stood out among so many stories due to its simplicity yet strong appeal. Arti was working in a small local salon, which she had to give up due to erratic schedules based on her family’s preference. Since she is a seventh-grade pass, her options for jobs were limited but that did not stop her from working hard at Simran Sahni’s Health Zone. The team slowly started seeing the effort Arti was putting in. How the number of hours she was putting in was more than others and her occupancy from being at 60% to 70% reached a magnificent 130%. Others also emulated from Arti and the salon had to start up from 7 am onwards to meet the demand. She has showcased exceptional efficiency due to which she has had a steady regular client base among which was Ranjeet Agarwal, who wanted home visits based on her convenience and Arti readily agreed to visit her place at any time. Her consistent efforts and loyalty to the organization have shown a great deal of change which has led to increase in the number of clients being served every day and therefore an increase in profits and revenues in the last few years. Her efforts and the teams work have increased the revenue of the salon from rupees 2 lakhs to rupees 6 lakhs.

A couple entered the Lifestyle store in Grand Mall Kochi on their respective wheelchairs. Yadhu Krishnan, a customer service associate approached to assist the lady and noticed her looking at the ladies collection and picking some of them out while being very unsure of how the clothes will look on her. An idea struck and Yadhu quickly suggested that a female associate would wear the clothes on her behalf so that she could check and see the fitting and style. The couple loved the idea and finally picked up 6 pieces of clothing from the ladies collection. When they moved to the men's section, they called for Yadhu to help them out once again by helping them select and try the clothes on. Yadhu patiently spent more than an hour taking care of the couple and their shopping needs. This not only resulted in the couple thanking Yadhu for his assistance and for being supported like never before but also them ultimately billing for Rs. 20,000. This goes to show how a single moment of conscious thinking can lead to a lasting impression in the customer's mind.

Mr and Mrs Rao walked into Manubhai Jewellers to make a special purchase on the occasion of their 25th wedding anniversary. Since the couple were Speech and Hearing Impaired, the team decided that Asha would be the best customer service associate to guide them. She used sign language to communicate with them and showed them the Mangalsutra collection for them to choose from. She went on to explain the entire process of jewellery buying including checking for gold purity or diamond quality, very patiently. Mr and Mrs Rao made a choice and while waiting for billing realised they were short on the amount and had to visit the bank. By then Mrs Rao felt really comfortable with Asha and she decided to stay back at the store while Mr Rao fetched the money. Upon his return, the team at Manubhai celebrated with a cake and bouquet of flowers and in return, Mr and Mrs Rao gifted a box full of chocolates to the entire team as a token of their appreciation for the patience and support.

As a delivery associate at Big Basket, Naresh has to deal with a few cash on delivery orders every now and then. Many a times Naresh gets extra cash due to shortage of change but he accepts the cash and credits the change in the customer's online wallet (bbWallet), instead of keeping it to himself as a tip. In a similar incidence, Ms Ameena from Benson Town, Bengaluru ended up paying Rs.1000 extra for a bill amount of Rs. 2500. Naresh realised this upon counting the cash and credited the extra amount in Ms Ameena’s wallet. Impressed by his honesty, she offered him Rs. 500 as a tip which Naresh politely refused. This tale of Naresh’s honestly spread like wildfire among the other members of the housing society where Ms Ameena lives and has resulted in an increased amount of orders for bigbasket. In fact, his orders have the highest amount of cashback to the bbwallet in a particular area. A lot of other customers appreciate his work through other means, like a cracker box on Diwali, knowing that he won’t accept cash. Naresh is also coaching the other employees on cash ethics and instilling in them, bigbasket’s values. He has also been recognised by the regional team at bigbasket for his continuous show of integrity.

On a perfect summer day while the park was filled with happy families and team Wonderla was busy making sure things worked smoothly, Raju K, a Wonderla associate, noticed something unusual. It was at Tower 3, which is the loading area at the top of a ride just before the slides begin, that he noticed a young girl in her late teens, who seemed to be having an argument with her family and hence started isolating herself. Sometime later he noticed her walking away towards the side of the tower which actually stands at about 26 feet. Raju instantly noticed that the girl looked visibly upset, unhappy and lost in her own world. He started following her actions just to make sure she was safe when he saw her gradually inching closer to the edge. He immediately ran towards her and lunged forward to stop her from taking that fatal step and ultimately saved her life by albeit going out of his way. We often ignore these small signs that people around us show at a time of despair but sometimes observing people around us can lead us to save their lives, save them from themselves. Raju K not only saved a life but saved a family who will be ever grateful to him and his swift human instincts.

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